Refund policy

Return, Exchange & Cancellation Policy

Thank you for shopping with us. We appreciate your business and strive to provide high-quality products.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns or offer refunds for any purchases made through our website or at our retail store. We apologize for any inconvenience and appreciate your understanding.

Order Cancellations

Orders may be canceled within 15 minutes of being placed. After the 15-minute cancellation window has passed, orders are immediately processed and cannot be canceled, modified, or refunded.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery or purchase by contacting our customer service team.

To process your request, please provide:

  • Your order number or receipt.

  • Clear photos of the damaged item.

  • Photos of the original packaging, if applicable.

Once your claim has been reviewed and approved, we will offer an exchange only.

You may exchange the damaged item for:

  • The same item (if available), or

  • Another item of equal or greater value.

If you select an item with a higher price, you will be responsible for paying the difference in cost.

We reserve the right to deny exchange requests if:

  • The damage is determined to have occurred after delivery or purchase.

  • The request is submitted outside the required timeframe.

  • Adequate proof of damage is not provided.

In-Store Purchases

All purchases made at our retail location are also final sale and are subject to this same Return, Exchange & Cancellation Policy.

Shipping Issues

Once a package has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. If your package is lost in transit, please contact us so we can assist you with filing a claim with the carrier when applicable.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions about this policy or need assistance with a damaged item, please contact us before making your purchase. We are happy to help clarify our policies and ensure you have the information you need.